Learning Lean / Lean Learning: Developing and Delivering a Lean Six Sigma Green Belt Level Course for the Public Sector Tammi Sinha, Stuart Bestwick, Spencer Ash- ton-Taylor, Sophie Jones, Ian Smart, United Kingdom

Sinha, T. (Speaker)

Activity: Talk or presentation typesOral presentation


The appetite for Lean Six Sigma in the public sector is strong, due to the current austerity agenda and the need to provide high quality public services with reducing budgets. Lean Six Sigma is a high-performance methodology, with known benefits drawn from empirical data of application in the manufacturing and service sector. A partnership was developed between a County Council Transformation team and a Higher Education Institution to develop a Lean Six Sigma Green Belt Level Program. The program to be delivered to transformation consultants at the council and to colleagues and students at the university. The presentation describes and critically reflects on the development of the 6 day program. Trello was used as the platform for delivery, and an agile approach with 2 week sprints was used as the development approach. 4 Cohorts (60+ consultants) have been through the training. The program has been improved at the end of each cycle, living the values of lean, and ensuring lessons learnt are incorporated. The strength of the program is the foundation of lean principles, the DMAIC (define measure analyse improve and con- trol) and the development of a ‘Gemba Game’ enabling the immersion of participants in a service based case study. An additional strength is the incorporation of change management and Game-storming (an approach to de- signing and leading workshops) within the program. This has provided a key enabler for consultants to develop their competence and confidence in lean six sigma. The program was designed with Kolbs learning cycle in mind (Theory, Action, Reflection and Pragmatism) and the Business Model Canvas (2010). Significant savings are being sought in this sector, and the program should have significant impact for building capability in this area.
Period8 Nov 2017
Held atHAN University, Netherlands
Degree of RecognitionInternational