Learning Lean / Lean Learning: Implementing Lean through a Lean Ambassadors Network (LeAN) Tammi Sinha

Sinha, T. (Speaker)

Activity: Talk or presentation typesOral presentation


This presentation presents and critically reflects on the evolution of a Lean Ambassadors Network at a Higher Educa- tion Institution in the UK. Building on a successful foundation of Business Excellence, and winning the BQF Excel- lence Award in 2016, the case university had a strategic goal of embedding continuous improvement within the or- ganization. Colleagues and students were invited to participate in the network. As part of this, a series of four train- ing workshops was held, to introduce the concepts of lean, identify opportunities for improvement at the institution, and to introduce the DMAIC (define, measure, analyze, improve and control) cycle and value stream mapping (Brouwer-Hadzialic, L., & Wiegel, V. (2016) for projects. The final workshop reviewed projects outcomes sources of inspiration. The workshops were developed to incorporate specific skills, knowledge and attributes (SKAs) of lean and continuous improvement. The Kaos Pilot (KARP, 2005) approach to curriculum development was used to focus on the SKAs and to develop the workshops outcomes. The effectiveness of the workshops to embed / develop capa- bility in Lean was assessed. Lessons learnt will be applied to the next series of the Lean Ambassadors Network launched in Sept 2017, to coincide with the next academic business cycle. The workshops were crafted using the principles of lean, (value, flow, eradication of waste, pull, and perfection). The Business Model Canvas (Osterwalder and Pigneur, 2010) was used as a template for the LeAN workshops. The paper presents the principles, values and objectives of the workshops, and shows the transition for participants who went on to successfully lead improve- ment projects using lean principles. The paper concludes with a route map for lean education for practitioners, and a route map for students in terms of lean skills, knowledge and attributes that can be used for the employability agen- da.
Period8 Nov 2017
Held atHAN University, Netherlands
Degree of RecognitionInternational