Explore, Experiment, Experience: A Synthesis of Vickers’ Appreciative Learning System and Ackoff’s Problem Approach Applied in Practice

Paul Summers, Christine Welch

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

Abstract

This chapter will explore the application of a problem-structuring approach which synthesizes Vickers’ concept of ‘appreciation’, Bateson’s learning spirals and Ackoff’s approach to dealing with problems. This problem-structuring approach involves three elements: explore, experiment, experience. The chapter describes, as an example, a case study taken from a UK unitary authority (anonymized for convenience) in which attempts were made to improve project performance using this approach. The organization commissioned projects across multiple disciplines, for example, transport schemes, constructions, change programs, business improvements using IT and bridge replacements but was rated as poor at project management by successive internal and external reviews. Some conclusions are offered about the application of problem-structuring in order to learn lessons and promote good practice for the future.
Original languageEnglish
Title of host publicationProblem Structuring Approaches for the Management of Projects
Subtitle of host publicationDemonstrating Successful Practice
EditorsGary Bell, Rosane Pagano, Jon Warwick, Carlos Sato
Chapter2
Pages35-62
Number of pages28
ISBN (Electronic)978-3-319-93263-7
Publication statusPublished - 23 Aug 2018

Keywords

  • Systems thinking Project management Appreciative systems Orders of learning Reflective practice

Cite this

Summers, P., & Welch, C. (2018). Explore, Experiment, Experience: A Synthesis of Vickers’ Appreciative Learning System and Ackoff’s Problem Approach Applied in Practice. In G. Bell, R. Pagano, J. Warwick, & C. Sato (Eds.), Problem Structuring Approaches for the Management of Projects: Demonstrating Successful Practice (pp. 35-62)
Summers, Paul ; Welch, Christine . / Explore, Experiment, Experience: A Synthesis of Vickers’ Appreciative Learning System and Ackoff’s Problem Approach Applied in Practice. Problem Structuring Approaches for the Management of Projects: Demonstrating Successful Practice. editor / Gary Bell ; Rosane Pagano ; Jon Warwick ; Carlos Sato. 2018. pp. 35-62
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Summers, P & Welch, C 2018, Explore, Experiment, Experience: A Synthesis of Vickers’ Appreciative Learning System and Ackoff’s Problem Approach Applied in Practice. in G Bell, R Pagano, J Warwick & C Sato (eds), Problem Structuring Approaches for the Management of Projects: Demonstrating Successful Practice. pp. 35-62.

Explore, Experiment, Experience: A Synthesis of Vickers’ Appreciative Learning System and Ackoff’s Problem Approach Applied in Practice. / Summers, Paul; Welch, Christine .

Problem Structuring Approaches for the Management of Projects: Demonstrating Successful Practice. ed. / Gary Bell; Rosane Pagano; Jon Warwick; Carlos Sato. 2018. p. 35-62.

Research output: Chapter in Book/Report/Conference proceedingChapterResearchpeer-review

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N2 - This chapter will explore the application of a problem-structuring approach which synthesizes Vickers’ concept of ‘appreciation’, Bateson’s learning spirals and Ackoff’s approach to dealing with problems. This problem-structuring approach involves three elements: explore, experiment, experience. The chapter describes, as an example, a case study taken from a UK unitary authority (anonymized for convenience) in which attempts were made to improve project performance using this approach. The organization commissioned projects across multiple disciplines, for example, transport schemes, constructions, change programs, business improvements using IT and bridge replacements but was rated as poor at project management by successive internal and external reviews. Some conclusions are offered about the application of problem-structuring in order to learn lessons and promote good practice for the future.

AB - This chapter will explore the application of a problem-structuring approach which synthesizes Vickers’ concept of ‘appreciation’, Bateson’s learning spirals and Ackoff’s approach to dealing with problems. This problem-structuring approach involves three elements: explore, experiment, experience. The chapter describes, as an example, a case study taken from a UK unitary authority (anonymized for convenience) in which attempts were made to improve project performance using this approach. The organization commissioned projects across multiple disciplines, for example, transport schemes, constructions, change programs, business improvements using IT and bridge replacements but was rated as poor at project management by successive internal and external reviews. Some conclusions are offered about the application of problem-structuring in order to learn lessons and promote good practice for the future.

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BT - Problem Structuring Approaches for the Management of Projects

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A2 - Warwick, Jon

A2 - Sato, Carlos

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Summers P, Welch C. Explore, Experiment, Experience: A Synthesis of Vickers’ Appreciative Learning System and Ackoff’s Problem Approach Applied in Practice. In Bell G, Pagano R, Warwick J, Sato C, editors, Problem Structuring Approaches for the Management of Projects: Demonstrating Successful Practice. 2018. p. 35-62